The quality of Low Cost Airline services has to be enhanced.

The existence of low cost Airline has enable the general public to enjoy cheap travelling opportunities. We are proud of the excellent performance of Air Asia, however, lately there were complaints of dissatisfaction from the general public towards the attitude of the ground staff of Air Asia.

First incident ; a group of tourists were treated with rude behaviour by the ground staff of Air Asia and complained to Wangsa Maju MCA. The cause of the incident was due to technical problem where on-line boarding pass was not verified. and after verification, it was less than 20 minutes before schedule where group of 5 passengers were bared from boarding. During argument, the ground staff even attempt to rob the boarding pass of complainant.

Second incident ; more than 20 passengers including local and foreigners were stopped from boarding at 20 minutes before schedule where some were still queuing and were told that time is up and no more boarding. There were strange development in this incident. All the “un board” passengers were told to wait while the ground staff instruct the workers to unload their luggage. “Have time to unload the luggage but no time for boarding” as quoted by the affected passenger. This incident shows that the ground staff really got problem.

Ministry of Tourism has double its efforts to promote the tourism industry in the country with Air Port as the front liner where their staff are the first group of people that tourist would approach. As such, the attitude of these ground staff are utmost important. It is our wish that Air Asia would enhance its services in helping the government to promote tourism industry in the country.

Meanwhile, it may be the right time for the government to consider establishing new low cost airline so that if there is a competitor, the airline companies would automatically enhance their services in order to compete with each other.

国内廉价航空应该提升服务素质（二）

世界廉价航空业的篷勃发展使一般平民能享受廉价出国旅游机会，而大马亚洲航空公司的杰出表现，是我们引以为傲的，但最近常听到乘客对亚航一些地勤服务人员工作态度表达不满, 进而向马华旺沙玛珠区会投诉.

案件(1);事发当天,七月七日, 五名乘客因为网上订购机票技术问题延迟到达登机柜台而遭拒绝确认名单放行登机。据了解,当时飞机舱门还没关上，飞机离滑入跑道还有二十分钟，照理应该让乘客登机，但乘客在多番交涉求情还是不得要领，明显可见有关工作人员滥用手上权力。乘客在不得以情况下提出投诉对方，令人吃惊的是！对方竟出手抢有关乘客手上的机票！其态度恶劣像流氓一样。

案件(2) ; 发生在七月廿四日, 超过20名搭客被阻止登机,当中出现许多怪现像包括; 搭客正排队登机, 可是排到一半, 被告知时间已到, 不能出口, 使搭客不知所措. 再者, 搭客的行李已上了机, 该有问题的官员指示机场员工把行李从机舱取出给搭客, 让全体搭客摸不着头脑, “有时间取出行李, 没时间让搭客登机”, 你说怪不怪.

作为国内航空服务单位，以上情况不因该发生，这对消费人极不公平，也让乘客赔上时间和金钱的损失。

马来西亚旅游部致力发展国内旅游业，有关部门正想方设法让外国游客前来我国观光，站在旅游业第一线的航空公司机舱及地勤服务人员是第一批面对游客的人，他们必须拥有良好的服务态度。我们希望亚航管理层严正看待以上问题，别让一粒老鼠屎打翻整锅粥！

我们也希望交通部提升国内其他廉价航空的营运能力，唯有打破垄断加强竞争,才能提升各航空公司服务素质。高素质和亲切的服务工作态度，是国内外游客对我国留下深刻正面形象的主要因素。